Refund and Replacement Policies

 

1. Refund Policy

  • Eligibility: Products purchased directly from Contrashutter are eligible for a refund under the following conditions:
    • Damaged or Defective Products: If the product arrives damaged or defective, clients must notify us within 5 days of receipt.
    • Incorrect Product: In case of receiving an incorrect product, clients must inform us within 5 days of receipt.
    • Non-Satisfaction: If clients are unsatisfied with the product for any reason, they may request a refund within 5 days of purchase or receipt (whichever is longer).
  • Non-Returnable Items: Certain products are not eligible for return or refund, including [list any specific non-returnable items, e.g., personalized items, digital downloads].
  • Refund Process: To initiate a refund, clients must contact us at contact.us@contrashutter.com or contactwithus001@gmail.com to receive authorization and instructions. The product must be returned in its original condition, including packaging and any included accessories.
  • Refund Method: Refunds will be issued to the original method of payment used during the purchase. Refunds may take 10 days to process and appear in clients’ accounts.

2. Replacement Policy

  • Damaged or Defective Products: If a product is damaged or defective upon receipt, clients may request a replacement within 2 days of receiving the product.
  • Procedure: Clients must notify us promptly and provide details of the issue, including photographs if applicable. Replacement requests are subject to verification and approval by our customer service team.
  • Return of Defective Product: Clients may be required to return the defective product to us, depending on the nature of the issue and our assessment.
  • Shipping Costs: We will cover the cost of shipping for replacement products sent due to damage, defect, or incorrect items sent.

3. Contact Information

  • For inquiries regarding refunds or replacements, clients can reach out to us at contact.us@contrashutter.com or contactwithus001@gmail.com.

4. Amendments

  • Contrashutter reserves the right to amend these refund and replacement policies at any time. Clients will be notified of any changes via email or on our website.

5. Governing Law

  • These policies shall be governed by and interpreted in accordance with the laws of [Your Jurisdiction]. Any disputes arising under these policies shall be resolved in the courts of Jurisdiction.

6. Acceptance of Policies

  • Clients acknowledge and agree to these refund and replacement policies upon purchasing products from Contrashutter.
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